Resources to help you and your whanau

This page provides resources which can help you and your whanau in a number of areas. Please let us know if you think anything is missing, or if you have something specifically to add!

Health

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Wanaka Medical Centre

Wanaka Medical is a rural general practice providing high-quality medical care including accident and emergency services. Wanaka Medical Centre also provides Health Improvement Practitioners (HIPs) appointments – HIPs are qualified and registered health professionals with experience in mental health. 

Based at the Wanaka Lakes Health Centre, 23 Cardrona Road, Wanaka

PHONE & Afterhours: 03 443 0710

Monday – Friday: 8am to 6pm

Weekends & Public Holidays: 9am to 6pm (alternating with Aspiring Medical).

www.wanakamedical.co.nz

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Aspiring Medical

A rural general practice of health professionals offering a wide range of health services, from general medical care to specialised services. Aspiring Medical also provides Health Improvement Practitioners (HIPs) appointments – HIPs are qualified and registered health professionals with experience in mental health. 

Based at the Wanaka Lakes Health Centre, 23 Cardrona Road, Wanaka

PHONE & Afterhours : 03 443 0725 (24 hours)

Monday – Friday: 8:30am to 6pm

Weekends & Public Holidays: 9am to 12pm / 3pm to 6pm (alternating with Aspiring Medical).

EMIAL – office@aspiringmedical.co.nz 

https://www.aspiringmedical.co.nz/

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Health Point

Healthpoint provides up-to-date information about healthcare providers, referral expectations, services offered and common treatments nationwide – just enter town name or postcode.

www.healthpoint.co.nz

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Family Planning (FPA)

We provide a range of services including sexual and reproductive health information, clinical services, & education.  

https://www.familyplanning.org.nz/

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Healthline

A free 24-hour telephone health advice service. 

PHONE: 0800 611 116 

www.moh.govt.nz/healthline

Mental Health & Wellbeing

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Youth Line

Youthline supports all young people – this includes young people who are struggling (with their mental health or other issues), as well as young people who want to learn, grow and give back to their community.

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PHONE-  24/7 Free Helpline: 0800 376 633

TEXT- Free Helpline (8am-12am): 234 

WEB – 24/7 Free Helpline: Email & webchat available online

EMAIL – talk@youthline.co.nz

https://www.youthline.co.nz/

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1737

1737 is New Zealand’s national mental health & addictions helpline number. They offer brief 1:1 counselling support, free 24/7 support and advice for you or someone you are worried about. If you just need to talk to someone, we’re here for you. 

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PHONE-  24/7 Free Helpline: 1737

TEXT- 24/7 Free Helpline : 1737

https://1737.org.nz/

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The Lowdown

Mental Health support, information, and stories for young people who are struggling with anxiety, depression, loss & grief, relationship issues, or health issues.

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PHONE – 24/7 Free Helpline: 0800 111 757 

TEXT – 24/7 Free Helpline: 5626 

WEB – 24/7 Free Helpline: Email & webchat available online

www.thelowdown.co.nz

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0800 What’s Up

What’s Up is a free, nationally-available counselling helpline and webchat service for children and teenagers. Support & resources for mental health, bullying, relationship issues, and any thing that is getting you down. 

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PHONE – Free Helpline (Mon-Fri: 12pm – 11pm. Sat-Sun: 3pm – 11pm): 0800 942 8787

WEB – Free Helpline (Mon-Fri: 1pm – 10pm. Sat-Sun: 3pm – 10pm): Webchat available 

https://whatsup.co.nz/

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Depression.org

National Depression website providing support, information, and advice – fronted by John Kirwan. 

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PHONE – 24/7 Free Helpline: 0800 111 757 

TEXT – 24/7 Free Helpline: 4202 

https://www.depression.org.nz/

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Lifeline

Lifeline provides suicide crisis support, confidential wellbeing support, & specialist counselling. 

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PHONE –  24/7 Free Helpline: 0800 LIFELINE (0800 543 354)

24/7 Free Suicide Crisis Helpline: 0508 TAUTOKO (0508 828 865)

TEXT – 24/7 Free Helpline: HELP (4357)

https://lifeline.org.nz/

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OutLine

OutLine is an all-ages rainbow mental health organisation providing support to the rainbow community, their friends, whānau, and those questioning.

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PHONE – Free Helpline (6pm-9pm): 0800 688 5463

WEB – Free Helpline (6pm-9pm): webchat available online

www.outline.org.nz

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Thrive 

Thrive is a safe, non-judgemental and completely confidential couselling service for those with mental health issues and/or struggle with drug & alcohol use. Thrive offers coaching, talking and problem solving to help youth cope with life’s ups and downs. They focus on helping build skills to manage mental health difficulties or substance use.

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PHONE –  0800 292 988 

EMAIL – ​​admin@thriveservices.org.nz 

http://www.thriveservices.org.nz

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Find a Helpline

A search engine for all helplines available worldwide.

https://findahelpline.com/

Support Services & Advice

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Wanaka Community Networks

Wanaka’s resource hub for fostering community and social development in the Central Lakes District. The main aim to inform people of available support services, connect people to these available support services, & coordinate community support services. 

LOCATION –  The Community Hub, 34 McDougall Street, Wanaka 9305   

HOURS – Monday to Friday: 9am – 6pm

PHONE – 03 443 7799

EMAIL – info@communitynetworks.co.nz

www.communitynetworks.co.nz

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Just The Facts

This site has a range of information & resources to educate everyone on sex related topics, including how to keep safe, where to get support, and the impact of sexual violence.

https://www.justthefacts.co.nz/

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Skylight

A support service for children, young people and their families/whanau through change, loss, trauma and grief – whatever the cause.

http://www.skylight.org.nz

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Youth Law

Free legal help for children and young people. Provides detailed legal information on your rights in a direct and understandable form.  

www.youthlaw.co.nz

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Citizen’s Advice Bureau

An independant community organisation with centres all over the country. CAB can provide free confidential, independent information, advice, advocacy and support to individuals about a full range of issues and support services available in your area.

PHONE-  Free Helpline: 0800 367 222

WEB – Free Helpline: Email & webchat available online

https://www.cab.org.nz/

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Strengthening Families 

Supporting families that are going through difficulties. Strengthening families works directly with the family, pulling in other local support agencies and networks to work towards positive goals.

www.strengtheningfamilies.govt.nz 

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NetSafe – Learn / Guide / Protect

A one stop shop for all things relating to internet safety and the issues facing young people online today. This site is full of useful hints, pointers and facts.

www.netsafe.org.nz

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CCS Disability Action

CCS Disability Action is the largest pan-disability support and advocacy organisation in New Zealand. They provide information, support and community connections for disabled people, family and whānau. 

PHONE: 0800 227 2255

http://www.ccsdisabilityaction.org.nz/

LGBTQIA+

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SAGA

SAGA is a LGBTQIA+ support group focused on supporting our Rainbow Community here in Wanaka. Meeting weekly for the opportunity to meet and hang out in a safe, non-judgemental space. 

Want to join? Talk to a Kahu Youth Worker for more information. 

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Rainbow Youth

We provide support, information, resources and advocacy for Aotearoas queer, gender-diverse, takatāpui, and intersex youth. 

https://ry.org.nz/

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Gender Affirming Healthcare in NZ 

Online Booklet with detailed information and support on gender affirming healthcare

Click here to access the booklet

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Inside Out

Providing resources, information, workshops, consulting and support for anything concerning rainbow or LGBTQIA+ issues and education for schools, workplaces and community organisations.

www.insideout.org.nz

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OutLine

OutLine is an all-ages rainbow mental health organisation providing support to the rainbow community, their friends, whānau, and those questioning.

PHONE- Free Helpline (6pm-9pm): 0800 688 5463

WEB – Free Helpline (6pm-9pm): webchat available online.

www.outline.org.nz

Education & Employment

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Mount Aspiring College  www.mtaspiring.school.nz

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Wanaka Primary School  www.wanaka.school.nz

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Hawea Flat School  https://www.haweaflat.school.nz/

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Te Kura O Take Kārara https://takekarara.school.nz/

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Holy Family Catholic School  https://www.holyfamilywanaka.school.nz/

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New Zealand Qualifications Authority (NZQA)

The official government organisation that coordinates the administration and quality assurance of national qualifications in New Zealand.

www.nzqa.govt.nz

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Study in New Zealand

A thorough website which has information on all New Zealand Universities, Institutes, Polytechnics, and Vocational trainings. Tips, advice, and support regarding education, including Scholarship information. 

https://www.studyinnewzealand.govt.nz/

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Employment Websites:

Seek : www.seek.co.nz

Trademe Jobs: https://www.trademe.co.nz/a/jobs

Indeed: https://nz.indeed.com/ 

The Messanger: https://mymessenger.co.nz/

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Career Services

Provides information and advice for everything from courses, training and career decisions to how to apply for jobs or scholarships, CV making and interview skills.

www.careers.govt.nz

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Youth Guarantee 

The Youth Guarantee initiative aims to provide learners with more choices, ways and places to achieve NCEA level 2 or equivalent. A range of Youth Guarantee initiatives such as Secondary-Tertiary Programmes (including Trades Academies), Service Academies and Fees-free places provide learners with new opportunities to engage in higher education and vocational training, for free.

http://youthguarantee.net.nz

Cultural

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Te Puni Kokiri

The Ministry of Maori Development. Support, research, information, and links to a range of Moari websites and resources.

www.tpk.govt.nz/en/

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Office of Ethnic Affairs

Information, resources, guides and links for a wide range of ethnic groups in NZ. *Ethnic groups may be identified on the basis of race, religion, language or traditional beliefs as well as national or geographic origins.

www.ethnicaffairs.govt.nz

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Refugee as Survivors Services

A refugee resettlement agency with info, news, events, resources & links. A focus on Health & Wellbeing of refugee settlers.

www.rasnz.co.nz

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Human Rights Commission

Information on race relations and human rights for all New Zealanders.

http://www.hrc.co.nz

Central Otago Youth Trusts

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Cromwell Youth

Based in Cromwell and supports the surrounding area. They have their own Youth club called ‘The Hangout’ and offer a wide variety of activities and services to the Cromwell area.

www.cromwellyouthtrust.co.nz

Puna Rangitahi (Alexandra)

The Alexandra & Districts Youth Trust have their own club and run a large mixture of courses, events and support services both in and out of school.

https://www.punarangatahi.nz/

Wakatipu Youth

Based in Queenstown and supports all surrounding areas. They have their own Youth club called ‘The Loft’ and offer a wide variety of activities and services to the Wakatipu area.

www.wakatipuyouthtrust.co.nz

Government

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Ministry of Youth Development

www.myd.govt.nz

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Ministry of Education

https://www.education.govt.nz

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Ministry of Health

www.moh.govt.nz

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Oranga Tamariki – Child, Youth & Family

https://www.orangatamariki.govt.nz

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Office of the Children’s Commissioner

www.occ.org.nz

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Human Rights Commission

www.hrc.co.nz

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Health & Disability Commissioner

www.hdc.org.nz